Here, you'll find answers to the most common questions and enquiries we receive.

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Frequently Asked Questions

Q1: How can I place an order?

Print Express have a 3 Step Ordering process to make ordering as convenient as possible:

  1. Select your product.
  2. Upload your artwork.
  3. Go through checkout.

Alternately you can visit our How to Order page for more detailed assistance.

Q2: Can I choose the materials and finish for my order?

Absolutely. Every Print Express product includes multiple options for you to customise, ensuring you receive your perfect print. These include:

  • Paper and card types (from 100% Recycled to Brilliant White Conqueror).
  • Finishes and laminations (matt, glossy and even UV coating available).
  • Binding (from Plastic Comb to 4 Ring).
  • Tabbing (Coloured, Recycled or A-Z).

For the complete range of options for each product please visit the relevant product page.

Q3: Do you include a soft-proof PDF preview of my order?

Soft PDF proofs can be emailed by request, only. Requests can be made when you checkout, by filling in the notes section.

Q4: I don't have any ready artwork. Can you create my designs?

Certainly! Our talented design team can create truly breath-taking art for you. Find out more at our Design Services page.

Q5: How can I get in contact to discuss a bespoke order?

You can call 0800 043 3000 to speak with a member of our expert sales team today, if it’s between 9am and 6pm in the United Kingdom.
Otherwise, you can visit our Contact Us page for alternative methods.

Q6: What are Print Ready Files?

Print-Ready Files are artwork files that have been optimised for printing. They require no readjustment by our designers. Sending us Print Ready Files is the best possible way to ensure you receive your order quickly.
Please visit our Artwork Specifications page to ensure your files are print-ready before ordering and uploading them.

Q7: Can I order by phone or email?

We have aimed to make our online ordering process as convenient as possible for you. Should a problem arise, however, you can call us on 0800 043 3000, or visit our Contact Us page for alternative methods.

Q8: How can I pay for my order?

You can pay using several methods!

  1. Pay by Credit or Debit card. Accepted types include:
    • American Express
    • MasterCard
    • Visa
    • Switch / Maestro
    • Solo
    • Visa Electron / Delta
  2. Using PayPal.
    Please submit your order first. You will be taken to PayPal Sandbox where you can then transfer funds to Print Express.

Q9: What does CMYK stand for?

Cyan, Magenta, Yellow and Black.
These are the standard colours used in Full Colour Printing and when combined, can create virtually any colour.